Return and Exchange Policy:
Eligibility: Customers can request a return or exchange of
an item purchased from our website within 2 days from the date of delivery.
Condition of Item: Returned or exchanged items must be in
their original condition, unworn, unwashed, and with all tags attached. Any
item that has been used, damaged, or altered in any way will not be eligible
for a return or exchange.
Process: Customers can initiate a return or exchange request
by contacting our customer service team via email info@utcs.pk
or phone 0413420963. Our team will guide them through the process and provide
instructions for returning the item.
Refunds: If the customer chooses to return the item for a
refund, we will issue a refund for the full purchase price of the item,
excluding any shipping or handling fees. Refunds will be issued in the original
form of payment within 5-8 days of receiving the returned item.
Exchanges: If the customer chooses to exchange the item for
a different size, color, or style, we will provide a free exchange. The
customer will be responsible for shipping the item back to us, and we will
cover the cost of shipping the new item to them.
Exceptions: We reserve the right to refuse a return or
exchange request if the item does not meet the eligibility criteria, or if we
suspect fraudulent or abusive behavior.
Shipping Damage: If an item arrives damaged, the customer
must contact our customer service team within 1 day of receiving the item. We
will provide instructions for returning the damaged item, and we will cover the
cost of shipping a replacement item to the customer.
Final Sale Items: Items marked as final sale are not
eligible for return or exchange.
Again, please note that these are just examples and you
should tailor your policy to your specific business and customer needs.
Additionally, you should consult with a legal professional to ensure that your
policy complies with applicable laws and regulations.
