Customer Support Policy – UTCS.PK

At UTCS.PK, we are committed to providing exceptional customer service and support. This policy outlines how we handle inquiries, complaints, and after-sales support.

1. Support Channels

Customers can reach out to us through the following channels:

• ? Email: support@utcs.pk

• ? Phone/WhatsApp: +923056628741

• ? Live Chat: Available on our website (9:00 AM to 6:00 PM, Monday to Saturday)

2. Response Time

• We aim to respond to all customer queries within 24 hours on working days.

• Inquiries received on Sundays or public holidays will be addressed on the next working day.

3. Order-Related Support

• Customers can contact us for order tracking, shipping updates, payment issues, or order modifications.

• Any changes to an order must be requested within 12 hours of placing it.

4. Returns & Complaints

• If you face any issues with your purchase (e.g., damaged item, wrong product, or quality concern), please contact us within 7 days of delivery.

• Support team will guide you through the return or exchange process as per our Returns Policy.

5. Warranty & Repairs

• For watches that come with a warranty, customers may contact us for warranty claims and repair support.

• Our support team will help coordinate with the relevant brand or repair center.

6. Behavior & Conduct

• We request our customers to communicate politely and respectfully with our support staff.

• Abusive or threatening language will not be tolerated and may lead to the suspension of support services.

7. Feedback & Suggestions

• We value your feedback! If you have suggestions or ideas to help us improve, feel free to share them via email or chat.

• Your input helps us improve our service and product range.

8. Escalation Process

If you are not satisfied with the initial support response, you can escalate your case by emailing:
? info@utcs.pk
Our senior support manager will respond within 48 hours.

Contact Support

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Email: info@utcs.pk
Phone/WhatsApp: +923056628741